Welcome to Off Screen Threads, your one-stop shop for all things pop culture apparel! We understand you might have some questions before you dive into our awesome selection of tees, hoodies, and more. Don’t worry, we’ve got you covered!
Products and Designs
What kind of products do you sell?
We offer a wide variety of graphic tees, sweatshirts, hoodies, and more, all featuring unique designs inspired by your favorite movies, TV shows, video games, and other pop culture references.
Where can I find information about a specific design?
Each product page provides detailed information about the design, including the inspiration, materials used, and sizing charts.
Can I request a custom design?
Unfortunately, we don’t currently offer custom design options. However, we’re always adding new products and designs, so be sure to check back often!
Ordering and Shipping
How do I place an order?
Placing an order on Off Screen Threads is easy! Simply browse our selection, add your desired items to your cart, and proceed to checkout. You’ll be guided through the process of entering your shipping information and selecting a payment method.
What payment methods do you accept?
We accept all major credit cards and debit cards.
Do you offer international shipping?
Yes, we ship our products worldwide! However, there are a few exceptions: North Korea, Russia, Belarus, and Ukraine.
How much is shipping?
Shipping costs are calculated at checkout and depend on your location and the weight of your order.
How long will it take to receive my order?
Processing times typically take 1-3 business days. Once your order ships, you’ll receive a notification with tracking information so you can follow your package’s progress.
What is your return policy?
We want you to be happy with your purchase! If you need to return an item, please visit our Returns & Exchanges page for details on eligibility and the return process.
Customer Service
How can I contact customer service?
Our friendly customer service team is happy to help with any questions or concerns you may have. You can reach them by email at [email protected].
What are your business hours?
Our customer service team is available to answer your emails Monday through Friday, from 9:00 AM to 5:00 PM PST.
Additional Information
Where are your products made?
We work with various suppliers to bring you the best quality products. The location of manufacturing may vary depending on the specific item.
Are your products eco-friendly?
Sustainability is important to us! We’re always looking for ways to reduce our environmental impact. While we can’t guarantee all products are eco-friendly at this time, we’re working towards offering more sustainable options in the future.
We hope this FAQ has answered all your questions. If you have anything else you’d like to know, please don’t hesitate to contact us at [email protected].
